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Pre-emptive IT issue resolution with HIRO

Solving issues before they become tickets results in significantly higher customer satisfaction and lower overhead cost

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Our customers have achieved up to

Accuracy in ticket triaging compared to 50% accuracy before implementing HIRO

Reduction in Level 2 service tickets by identifying & solving problems proactively

HIRO is a strategic choice that will allow us grow our service portfolio” - Dr. Berthold Kaib, Senior Vice President, Swisscom